Refund Policy - KICC

Last updated: October 2026

This policy covers refunds for goods, ticketed experiences and venue bookings purchased through the KICC platform (kicctest.org).

Marketplace goods (payment on delivery)

• If an item is not as described, damaged on delivery, or does not arrive, contact us within 7 days of delivery (or the expected delivery date).
• Refunds are issued to the original payment method or as agreed with the seller. KICC facilitates between buyer and seller; resolution follows the marketplace's published process.

Tickets & experiences

• Cancel at least 48 hours before the event or experience for a full refund.
• Cancellations within 48 hours are non-refundable unless the organiser cancels the event, in which case a full refund is issued.

Venue & space bookings

• Deposit refunds are governed by the venue's terms, shown at booking. KICC publishes supplier-confirmed terms before checkout.

How to request a refund

Email [email protected] with your order/booking reference and the reason. We respond within 5 working days and process approved refunds within 10 working days.

Contact

KICC, Harambee Avenue, Nairobi, Kenya · [email protected] · +254 20 3261000